How to Fix the "Dependent Account" Error in Your US Visa Portal

How to Fix the "Dependent Account" Error in Your US Visa Portal

How to Fix the "Dependent Account" Error in Your US Visa Portal

If you have encountered a message stating that you cannot log in because you are a "dependent," your appointment booking process is currently on hold. This guide will help you resolve the issue immediately to ensure your visa timeline remains on track.

Common Error Message

"We are sorry, you are currently unable to log into the Visa portal because you are a dependent. Please reach out to your Primary Applicant... If your Primary Applicant has not scheduled an appointment, they can log into the portal and drop you."

How to Disassociate Your Profile

1

Identify the Primary Applicant

The "Primary Applicant" is usually the parent or guardian (Father/Mother) who first created a CGI account and added you as a family member or dependent. You cannot fix this from your own login; it must be done from theirs.

2

Scenario A: No Appointment Scheduled

If the Primary Applicant has not booked an interview yet:

  • Ask them to log into their CGI portal.
  • Navigate to the 'Manage Dependents' or 'Applicant Summary' section.
  • Locate your name and select the option to "Remove" or "Drop" the dependent.
3

Scenario B: Appointment Already Scheduled

If the Primary Applicant already has a confirmed appointment:

  • The portal will not allow manual removal.
  • The Primary Applicant must contact the Official Visa Call Center directly.
  • Request the agent to "disassociate" your UID from the primary profile so you can create your own individual booking.

Frequently Asked Questions (FAQ)

Q:Why did this happen in the first place?
This usually occurs when a family member tries to book appointments for everyone at once. Student visa applicants need individual control over their profiles to manage specific university-related details.
Q:I don’t know who the Primary Applicant is. What should I do?
Check with your parents or previous consultants. If you cannot identify the account, contact the US Visa help desk with your Passport and UID details to locate the linked email.
Q:Will "dropping" me from an account delete my data?
No. It simply disconnects your UID from that specific primary account. Your data remains in the system and can be linked to your own individual login.

⚠️ Why is this urgent?

Visa appointment slots are released in limited windows. As long as your account is tied to a primary applicant, our operations team cannot access your profile to secure your slot.

Next Step: Once you have the primary account credentials or have removed the dependent status, please notify your Smile Foreign Education counselor immediately.